Privacy Policy

The information gathered about you through the Services can be divided into the following categories:

• Identity Data: This comprises first name, last name, patronymic (if available), date of birth, gender, passport, and ID.
• Contact Data: This includes billing address, email address, and telephone numbers.
• Financial Data: This encompasses the virtual currency wallet address and payment details.
• Transaction Data: Information regarding all of your transactions, such as payments, withdrawals, exchanges, profits, deposited and withdrawal amounts, methods utilized, and other pertinent details related to the services you have accessed on our Website.
• Technical Data: Your device's IP address, login information, browser details, time zone, location, plug-in versions, operating system, and device technologies are collected when accessing the Website, as well as the use of stored cookies.
• Usage Data: Details on how you use the website, products, and services, such as the volume of complaints, requests submitted, and your IP history.
• Marketing and Communication Data: Your choices for receiving marketing communications and how you prefer to communicate with us.
• KYC (Know Your Customer) Data: Information about identity documents, including recent Utility Bills, Identity Card, Passport, or Driver's License copies.
• Location Data: Information on your current location during your interaction with our Website, including factors that influence regional settings (such as country of residence, time zone, and language preferences).
• Aggregated Data: Statistical or demographic data, taken from your information but not classified as personal data under the law, is utilized for diverse purposes as it does not disclose your identity directly or indirectly.

Furthermore, users may be required to verify their mobile phone numbers when initiating transactions on select exchanges. This information will be saved to improve the user experience. The phone numbers will be shared with third-party phone verification services to bolster spam and abuse prevention efforts.

We and our service providers collect data on your website usage using cookies. These small files are stored on your computer's hard drive and help analyze website traffic and track your visits to specific sites. Cookies allow website applications to personalize their operations according to your preferences, likes, and dislikes.

We use traffic log cookies to track the pages on our website being visited, allowing us to analyze web traffic data and improve our site to better serve our customers. This data is only used for statistical purposes and is deleted after analysis.

Cookies are essential for ensuring a better website experience by helping us track which pages are beneficial to you. Please be aware that cookies do not have access to your computer or any personal information unless willingly provided.

The sensitive information stored in these cookies is encrypted to ensure that only we can decode the data. These cookies have the following functions:

• You are identified as a RapidSwap user.
• Collect data about your computer in order to control risk and deter fraud.
• Personalize your experience, content, and advertising.
• Assess the impact of promotional initiatives.

Furthermore, using cookies and similar technologies allows us and third parties to collect information on the user's online activities across multiple websites following their use of our service.

Users can choose to accept or decline cookies. Although most web browsers automatically accept cookies, users have the option to adjust their browser settings to decline them. However, it is essential to understand that declining cookies may restrict the user's ability to fully utilize the website.

We utilize a range of techniques to gather information from you, such as:

• Interacting directly: You can submit your information on the Website by completing online forms or communicating with us through emails or other methods.
  • Collecting this data is crucial for providing efficient services and ensuring compliance with legal and regulatory obligations, such as preventing fraud and money laundering, as well as conducting suitability and appropriateness assessments.
• Automated Technologies or Interactions: By using our services, your device automatically sends us its technical details, while Locale settings like country of residence, time zone, and interface language are used to improve your experience on our platform.
  • We use web analytics tools and cookies to track your IP address, cookie files, browser and operating system details, access timestamp, and requested page addresses in order to optimize the functionality of our web application, mobile, and desktop versions. This data helps improve user experience, monitor website performance, and optimize marketing costs.
  • If you do not want to receive these transmissions, please contact us using the details provided below. We will process your request within 30 business days, subject to our legal obligations.

Collecting information about you and your device serves multiple purposes, such as delivering our services, running our business, and improving your overall experience.

• Service Delivery and Business Operation: Your information is used to provide services, enhance their quality, improve security, and conduct analytics and research to optimize the user experience.
• Promotion and Advertisement: We use your information to promote our services on our platform and other publishers' apps, as well as to display third-party advertisements. We also employ tracking and fraud prevention measures for advertising, legal compliance, and our legitimate interests.
• Contractual Performance: Your data is processed when you request specific products or services, or interact with them, in order to fulfill our contractual obligations and provide the product or service you have requested.
• Legitimate Interests: We use your personal data to further our lawful objectives, which include:
  • Managing your account, keeping in touch, and providing assistance through multiple channels.
  • Verifying identity, detecting fraud, and adhering to legal and regulatory mandates.
  • Offering details about the requested products/services and related options.
  • Informing you of updates to our services and ensuring the content is presented effectively.
  • Managing our website, handling internal operations, and addressing issues.
  • Creating a profile of your preferences for customized content and services.
  • Improving website functionality, enabling interactive features, and prioritizing user safety.
  • Assessing the impact of advertising, presenting targeted advertisements, and executing direct marketing activities.
  • Suggesting options based on your habits and preferences.
  • Inspecting guidelines, examining grievances, and resolving conflicts.
• Legal Obligations and Contractual Performance: At times, we use personal data to meet legal or contractual obligations with you.

Your Personal Data may be shared with:

• Third-Party Service Providers: In order to improve your ability to use our Website, Services, APIs, and token swap functionalities, we may share your information with third-party service providers. This may include reaching out to you upon request, providing regular updates, managing and updating records, and guaranteeing the successful delivery of products or services you have requested.
• Professional Advisory Firms: Our bookkeepers, accounting firms, audit firms, corporate secretarial firms, law firms, or other professional advisory firms may access your data for record-keeping purposes to ensure legal compliance.
• Governmental, Regulatory, or Law Enforcement Bodies: We may disclose your Personal Data to entities authorized by law to request such information, such as government agencies, regulatory bodies, or law enforcement authorities.
• Credit Bureaus and Fraud Prevention Companies: Your personal information may be shared with credit bureaus, credit rating agencies, and fraud prevention companies to reduce the risk of fraudulent activities related to your data.
• Corporate Transactions: During corporate activities such as divestitures, restructurings, mergers, acquisitions, joint ventures, trade sales, bankruptcies, dissolutions, reorganizations, or similar transactions, your data (including Personal Data) may be disclosed to affiliated or related companies, third parties, or entities participating in the transaction.

Our disclosures adhere to legal and regulatory mandates to ensure the smooth operation of our services and compliance with relevant laws.

With the exception of the information stated above, we do not sell, rent, license, or disclose your Personal Data to external parties. Only our authorized personnel, who are bound by written confidentiality agreements, have access to your Personal Data in order to provide the services you requested from our company. We carefully select third-party service providers who are required to adhere to data protection standards similar to those outlined in this Privacy Policy through contracts and applicable laws. In general, our third-party service providers collect, use, and disclose your information solely for the purpose of providing services to us.

When utilizing token swap functions on our Website, it is important to be aware that your virtual currency wallet address will be exposed. Some Personal Data may also be shared with third-party providers of these swap functionalities and protocols as part of your token swap transaction. While identity protection technologies may help safeguard your personal information, our affiliation with third-party providers and their functionalities should not be assumed. We cannot guarantee or warrant any aspects of third-party token swapping and identification protection functionalities on our Website. Your use of such functionalities is contingent upon the terms and conditions set by the third parties, who may gather and utilize your Personal Data in accordance with their privacy policies.

We reserve the right to share your information, including personally identifiable information, in compliance with legal proceedings, requests from public and governmental authorities, both domestic and international.

We strongly recommend against using RapidSwap for concealing transactions or assets. Law enforcement can track Virtual Currencies (VCs) entering or leaving RapidSwap through blockchain information. Your use of RapidSwap implies your acceptance of our commitment to comply with all legal information requests and our ability to share the information you provide.

Your details are securely stored on our servers in the European Union (EU). However, if we need to share this information with third parties, it may require transferring your data to a country outside of the EU and the European Economic Area (EEA) that may have weaker data protection laws. We will take the necessary steps required by Data Protection Legislation to ensure your information is properly protected. By agreeing to this, you also consent to this transfer, knowing that the recipients of your Personal Data are subject to applicable laws or contractual obligations.

We will keep your information for as long as necessary to offer our services to you. In some cases, we may retain information for a longer period, but we will ensure that it cannot be linked back to you. Any information that is no longer needed for the purposes stated in our Privacy Policy will be promptly deleted, and in any event, no later than five (5) years after you stop using our services.

To comply with legal regulations, we will retain your information for the required time period. If you request your data to be deleted, we will promptly remove it.

Once the specified retention period ends, Personal Data will be permanently deleted. As a result, the rights to access, erase, rectify, and port Personal Data cannot be exercised once the retention period has passed.

Our website and all communications we send to you, such as emails or marketing materials, may contain links to external websites that may collect your information. Please be aware that these websites have their own privacy policies, and we are not responsible for their practices. We recommend reviewing their policies before sharing any personal data with them.

Under Data Protection Legislation, you have specific rights regarding your personal data in our possession. These rights include getting a copy of your data, correcting inaccuracies, requesting deletion or blocking of your data, and objecting to our processing of it. Please be aware that there are circumstances where these rights may be limited, such as when there is a legal obligation or a valid reason to continue processing your data despite your request for deletion.

Please contact us using the contact information provided in the below Contact section if you would like to exercise any of these entitlements.

Furthermore, you have the right to lodge a complaint if you suspect mishandling of your personal data. We recommend contacting us first to resolve any issues.

We have put effective security measures in place to prevent any accidental loss, unauthorized use, access, alteration, or disclosure of your data.

Additionally, we have implemented protocols to handle any potential data breaches. If necessary by law, we will immediately inform you and the appropriate regulatory body of any breaches.

Please contact [email protected] for any questions, feedback, or requests pertaining to this Privacy Policy.